Frequently Asked Questions
We provide a range of home care services, including:
Personal care (e.g., bathing, dressing, and toileting).
Companionship and social support.
Household tasks, such as cleaning, laundry, and meal preparation.
Live-in care for round-the-clock assistance.
Respite care to give family caregivers a break.
Specialist care for conditions such as dementia, Parkinson’s, autism, MS, MSA (multiple system atrophy), PSP (progressive supraneutral palsy) and cerebral palsy.
Palliative care
Learning Disability Care
End of Life Care
Yes, all our carers are fully trained, DBS-checked, and regularly updated on the latest care practices. Many of our team members have specialist training for conditions such as dementia or end-of-life care.
We match carers based on the client’s needs, preferences, and personality to ensure compatibility and build trust. We also consider any special requirements, such as language or cultural preferences.
Yes, if for any reason you’re not satisfied with your carer, please let us know. We will work with you to resolve the issue and find a carer who better suits your needs.
We primarily serve Norwich and surrounding areas in Norfolk.
- Norwich
- Wymondham
- Wroxham
- Aylsham
- Brundall
- Acle
- Reepham
- Dereham
- Beccles
- North Walsham
- Stalham
- Great Yarmouth
- Lowestoft
If you’re unsure whether we cover your location, feel free to contact us for confirmation.
Yes, we offer 24-hour care services, including live-in care. Additionally, our office team is available for emergencies and support outside regular hours.
Our prices vary based on the type and level of care required. Contact us for a free consultation to discuss your needs and receive a personalised quote.
We conduct regular care reviews, send client and carers satisfactory survey questionnaires. Client feedback is invaluable to us, and we use it to improve our services continuously.. Additionally, we carry out spot checks, conduct regular audits and continuous training for our carers.
Yes, we have carers trained to support clients with specific medical conditions, such as dementia, autism, Parkinson’s, diabetes, MS, MSA (multiple system atrophy), PSP (progressive supraneural palsy) and cerebral palsy. We also care for those in palliative care or recovering from surgery.
Yes, we work closely with healthcare professionals, including GPs, district nurses, community nurses, occupational therapists and physiotherapists to ensure seamless care.
We aim to start care as quickly as possible, often within 48–72 hours of the initial consultation. For urgent needs, please let us know, and we will do our best to accommodate.
Absolutely. We work with families to ensure their loved ones receive the best care, even if you’re located far away. We provide regular updates and communication for peace of mind.
Getting started is easy:
Contact us for a free, no-obligation consultation.
Discuss your or your loved one’s needs with our team.
We’ll create a tailored care plan that suits your requirements and all relevant documents needed.
Our minimum visit duration is typically 1 hour however in specific situations this time can be shortened to 30 minutes. We recommend longer visits where necessary to ensure comprehensive care and avoid rushing tasks.
We can guide you on accessing local authority funding, NHS Continuing Healthcare, or benefits like Attendance Allowance.
Yes, our carers are trained to assist with medication management, including reminders, dispensing, and recording.
